Introduction
We understand that sometimes you may need to cancel an order. This policy explains how order cancellations are handled and what options are available depending on the order status.
We aim to provide a flexible and customer-friendly cancellation process while ensuring smooth order processing and fulfillment operations.
1. Cancellation of Unfulfilled Orders
If your order has not yet been processed or shipped, you may request a cancellation at any time through our customer service channels.
Once the cancellation request is approved, you will receive a full refund of 100% of the amount paid. No cancellation fees will apply in this case.
Refunds are typically processed back to the original payment method after approval.
2. Cancellation of Shipped Orders
If your order has already been shipped, it cannot be canceled.
However, you may still return the item after delivery by following our Return & Refund Policy or contacting our customer support team for assistance.
Once the returned item is received and inspected, a refund will be processed in accordance with our return policy terms.
3. Refund Processing Time
Once your cancellation request has been approved:
- Refund processing time is typically 1–5 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider or financial institution.
4. How to Request Cancellation
To request an order cancellation, please contact our customer support team as soon as possible and provide the following information:
- Order number
- Email address used for purchase
- Reason for cancellation (optional but helpful)
Our team will review your request and confirm whether the order is eligible for cancellation.
5. Customer Support
If you have any questions regarding order cancellation, refund status, or need assistance with your order, please contact us through the customer service channels listed on our website.
We are committed to providing timely support and ensuring a smooth shopping experience for all customers.
Customer Service Hotline:+1 (301) 577-1941
Email:customer@lutrivaneo.com
Address:6612 Magnolia Ter,Lanham,MD 20706,United States
Business Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)