Privacy policy

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or purchase products from us. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to all visitors, customers, and users who access our website, create an account, make purchases, communicate with our customer service team, participate in surveys, or otherwise interact with our services.

The policy covers information collected directly from you as well as information collected automatically through technologies such as cookies and analytics tools.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Payment information
  • Account credentials
  • Customer service communications

We may also automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and device information
  • Pages visited
  • Products viewed
  • Referral sources
  • Session duration and website interactions

Cookies and Similar Technologies

To improve website functionality and user experience, we use cookies and similar tracking technologies.

Essential Cookies

These cookies are necessary for the operation of our website and enable core functions such as account login, shopping cart management, and checkout processing.

Analytics Cookies

These cookies help us understand how visitors use our website, allowing us to improve performance, navigation, and customer experience.

Advertising and Marketing Cookies

Marketing cookies may be used to deliver personalized advertisements and measure the effectiveness of marketing campaigns. You may manage or disable these cookies through your browser settings or cookie preferences where available.

How We Use Your Information

We may use the information we collect for the following purposes:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing accounts and transactions
  • Sending order confirmations and service updates
  • Delivering promotional offers, newsletters, and marketing communications
  • Improving our products, website functionality, and services
  • Conducting analytics and business operations
  • Detecting, preventing, and investigating fraud, security threats, or unlawful activities
  • Complying with legal obligations

When We Share Information

We do not sell your personal information to third parties.

We may share your information only when necessary with:

  • Shipping and logistics providers responsible for delivering orders
  • Payment processors and financial service providers
  • Technology, hosting, and customer support partners
  • Marketing and analytics service providers acting on our behalf
  • Government authorities, courts, or regulatory agencies when legally required

All third-party service providers are expected to handle personal information in accordance with applicable privacy and security standards.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, and operational requirements.

When information is no longer required, we take reasonable measures to securely delete, anonymize, or destroy it.

Managing Cookies

Most web browsers allow users to control cookie settings. You may choose to block, restrict, or delete cookies through your browser preferences.

Please note that disabling certain cookies may affect website functionality and limit access to some features or services.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Deletion

You may request deletion of your personal information when permitted by applicable law.

Right to Object

You may object to certain types of processing, including direct marketing activities.

Right to Restrict Processing

You may request limitations on how your information is processed under specific circumstances.

Right to Data Portability

Where applicable, you may request that your personal information be transferred to another organization in a structured and commonly used format.

Right to Withdraw Consent

When processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact us using the information provided below.

Legal Basis for Processing Personal Data

Where required by applicable privacy laws, including the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate business interests, including service improvement, fraud prevention, and operational security

Data Security

We implement appropriate technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

Security measures may include encryption technologies, secure servers, access controls, and regular monitoring of our systems.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Compliance with Privacy Laws

We are committed to complying with applicable data protection and privacy regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws where applicable.

We collect only the information necessary to provide our services and maintain appropriate safeguards to protect personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.

Continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like additional information regarding our data practices, please contact our Privacy Team using the contact details provided on our website.

Customer Service Hotline:+1 (301) 577-1941

Email:customer@lutrivaneo.com

Address:6612 Magnolia Ter,Lanham,MD 20706,United States

Business Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)