Terms of service
Introduction
Welcome to our website. These Terms of Service govern your access to and use of our website, mobile applications, and related services, including the purchase of furniture, home furnishings, and associated products. By accessing our platform or placing an order, you agree to comply with these Terms of Service.
Our goal is to provide a secure, reliable, and customer-focused shopping experience while protecting the rights and interests of all users.
Eligibility and Account Registration
To access certain features of our website, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information, including your name, email address, phone number, and other required details.
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. If you believe your account has been compromised or used without authorization, please notify us immediately.
We reserve the right to suspend or terminate accounts that contain inaccurate information, violate applicable laws, or breach these Terms of Service.
Website Availability and Responsibilities
We strive to maintain uninterrupted access to our website and services. However, we do not guarantee that the website will always be available, error-free, or free from technical interruptions.
Maintenance activities, system upgrades, network failures, cybersecurity incidents, or circumstances beyond our reasonable control may affect website availability. To the fullest extent permitted by law, we are not liable for losses resulting from such interruptions.
Product Information and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and pricing information are accurate.
However, occasional errors, omissions, or inaccuracies may occur. Product images are provided for illustrative purposes and may vary slightly from the actual item due to display settings, manufacturing updates, or other factors.
Inventory levels are updated regularly but cannot be guaranteed. If an item becomes unavailable after an order has been placed, we may offer an alternative product, delay fulfillment, or issue a full refund.
Pricing and Corrections
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
Prices may change without prior notice due to market conditions, supplier pricing, promotions, or other business factors. The price confirmed at checkout is generally the price charged for the order.
If a pricing error is discovered before shipment, we reserve the right to correct the error, cancel the affected order, and provide the customer with available options, including a refund.
Order Acceptance
After placing an order, you will receive an email acknowledging receipt of your order request.
This confirmation does not constitute acceptance of the order. An order is considered accepted only after payment has been successfully verified and the order enters our fulfillment process.
We reserve the right to refuse, limit, or cancel orders at our discretion in cases involving suspected fraud, pricing errors, inventory shortages, or violations of these Terms.
Payment Terms
We offer secure payment processing through approved payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method. Orders will not be processed until payment authorization has been successfully completed.
If payment issues occur, customers may be contacted for verification or alternative payment arrangements.
Shipping and Delivery
Order Processing Time
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Delivery Area
We currently ship within the United States.
Estimated Shipping Time
After dispatch, delivery typically requires approximately 5–12 business days. Actual transit times may vary due to weather conditions, carrier delays, seasonal demand, or other external factors.
Shipping Fees
- Orders of $268 or more qualify for free shipping.
- Orders below $268 are subject to a shipping fee of $8.99.
Taxes and Duties
All listed prices include applicable import duties where required. Customers will not be charged additional customs duties for standard deliveries covered by our pricing structure.
Additional shipping details can be found in our Shipping Policy.
Order Cancellation
Before Shipment
Customers may cancel an order at any time before it has been shipped without penalty.
Cancellation requests should be submitted through customer support and include the order number for verification purposes.
Approved cancellations are generally refunded within 1–5 business days to the original payment method.
After Shipment
Once an order has been shipped, it cannot be directly canceled.
Customers may either refuse delivery where permitted by the carrier or submit a return request after receiving the item.
Refunds will be processed after the returned merchandise has been received and inspected.
Returns and Refunds
Customers may request a return or exchange within 30 days of receiving eligible products.
Returned items must be unused, in their original condition, and include all packaging materials, labels, accessories, and proof of purchase.
To initiate a return or exchange, customers should contact customer support with relevant order information.
Approved refunds are generally issued within 1–5 business days after the returned item has been received and inspected.
Additional details are available in our Return & Refund Policy.
Privacy and Data Protection
We are committed to protecting customer privacy and handling personal information responsibly.
Information collected through our website is used only for legitimate business purposes, including order processing, customer support, fraud prevention, and service improvement.
We implement reasonable technical and organizational measures to safeguard personal information from unauthorized access, disclosure, or misuse.
For detailed information regarding data collection and processing practices, please review our Privacy Policy.
Intellectual Property Rights
All content available on this website, including text, graphics, images, logos, icons, videos, software, designs, layouts, and other materials, is protected by copyright, trademark, and other intellectual property laws.
No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written authorization.
Limitation of Liability
To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, consequential, special, punitive, or economic damages arising from the use of, or inability to use, our website, products, or services.
Our total liability for any claim related to a product or order shall not exceed the amount paid for the applicable purchase.
Indemnification
You agree to defend, indemnify, and hold harmless our company, affiliates, employees, directors, and service providers from any claims, damages, liabilities, costs, or expenses resulting from your violation of these Terms of Service or misuse of the website.
Governing Law and Dispute Resolution
These Terms of Service shall be governed and interpreted in accordance with applicable laws.
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations. If a resolution cannot be reached, the dispute may be submitted to a court of competent jurisdiction as permitted by applicable law.
Changes to These Terms
We reserve the right to update, revise, or modify these Terms of Service at any time.
Any changes will become effective upon publication on our website. Continued use of the website after updates have been posted constitutes acceptance of the revised Terms.
Contact Information
If you have questions regarding these Terms of Service, your order, or any aspect of our services, please contact our customer support team using the contact information provided on our website.
Customer Service Hotline:+1 (301) 577-1941
Email:customer@lutrivaneo.com
Address:6612 Magnolia Ter,Lanham,MD 20706,United States
Business Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)