Black Wood Swing Chair with Chains 120cm

Order Cancellation Before Shipment

Customers may cancel an order at any time before it has been processed and shipped. Once a cancellation request is confirmed, a full refund will be issued to the original payment method. We encourage customers to contact our support team as soon as possible if they wish to cancel an order.

30-Day Return and Exchange Window

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, provided that the item meets the eligibility requirements outlined in this policy.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, contains a manufacturing defect, or differs from what was ordered, please contact us promptly after delivery. Depending on the situation, we may offer:

• A full refund
• A partial refund
• A replacement item
• An exchange for the correct item

Supporting photos and order details may be required to help us review the claim.

Eligibility Requirements for Returns

To qualify for a return or exchange, the following conditions must be met:

• The item must be unused and in new condition.
• The product must be free from stains, alterations, excessive wear, or customer-caused damage.
• All original accessories, manuals, warranty materials, and included components must be returned.
• Product labels, tags, and identification markings must remain attached and intact.
• Customers are encouraged to retain the original packaging whenever possible to ensure safe transportation during the return process. If the original packaging is unavailable, suitable protective packaging must be used.

How to Submit a Return or Exchange Request

Step 1: Contact Customer Support

To begin the process, please contact our customer service team by email or phone. Include the following information:

• Order number
• Product name
• Reason for the request
• Photos (if applicable)

Providing complete information helps us review requests more efficiently.

Step 2: Request Review

Our team will evaluate the request by verifying:

• Order and payment information
• Purchase date and eligibility period
• Product condition
• Reported damage, defects, or order discrepancies

Once the review is complete, we will notify you of the outcome.

Step 3: Return Authorization

If the request is approved, return instructions and the return address will be provided. Customers should:

• Package the item securely to prevent shipping damage.
• Include any requested return documentation.
• Use a trackable shipping service whenever possible.

A return label may be included with the original shipment. If the provided label is unavailable or unusable, please contact customer support for assistance before shipping the item back.

Inspection Upon Receipt

All returned merchandise is inspected upon arrival. Refunds or exchanges are processed only after the returned item has been received and verified to meet the return eligibility requirements.

Refund Processing

Approved refunds will be issued to the same payment method used for the original purchase.

Processing times may vary depending on the payment provider, but approved refunds are generally completed within 1–5 business days after the inspection process has been finalized.

Return Shipping Costs

Customer-Initiated Returns

If a return is requested for personal reasons, such as a change of preference, style, or purchasing decision, the customer is responsible for return shipping expenses. We recommend using a shipping service that provides tracking information and retaining proof of shipment.

Our Error or Product Defect

If the return is caused by our mistake, including shipping the wrong item, incorrect specifications, or a verified manufacturing defect, we will cover all reasonable return shipping costs. In these cases, customers may choose between a replacement, exchange, or full refund where applicable.

Non-Returnable Situations

Returns and exchanges may be denied if:

• The item has been used, altered, or damaged after delivery.
• Required accessories or components are missing.
• Product tags or identification labels have been removed.
• The item is returned in a condition that prevents resale.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our customer support team. We are committed to providing fair, transparent, and efficient service to all customers.

Customer Service Hotline:+1 (301) 577-1941

Email:customer@lutrivaneo.com

Address:6612 Magnolia Ter,Lanham,MD 20706,United States

Business Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)