Linen Upholstered Dining Chair with Solid Wood Legs in Beige
Linen Upholstered Dining Chair with Solid Wood Legs in Beige
Material
- Seat Material: Linen Fabric
- Frame Material: Solid Wood
- Surface Treatment: Natural Wood Finish
Dimensions and Weight
- Height: 96 cm
- Width: 48 cm
- Depth: 60 cm
- Weight: 6.5 kg
- Load Capacity: 120 kg
Color
- Primary Color: Beige
Design and Style
- Design Features: Nailhead Trim
Structure and Function
- Structure Type: Fixed
Usage Information
- Assembly Requirement: Partial Assembly Required
- Cleaning Method: Spot Clean with Damp Cloth
Shipping Policy
Order Processing
Orders are processed and prepared for shipment from our warehouse Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery status.
If you do not receive the shipping confirmation email, please check your spam or junk mail folder before contacting customer support.
Order Processing Time
Our standard order processing time is 1–3 business days (Monday through Friday).
- Orders placed and successfully paid for before 6:00 PM (local business time) on a business day will begin processing on the same day.
- Orders placed after 6:00 PM will begin processing on the next business day.
- Orders submitted on weekends or public holidays will begin processing on the next available business day.
Please note that processing time refers to order verification, quality inspection, packaging, and preparation for shipment. It does not include transportation time.
Estimated Delivery Time
After an order has been dispatched, the estimated transit time is approximately 5–12 business days.
Delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, transportation disruptions, carrier delays, peak shopping seasons, or other unforeseen circumstances.
Shipping Coverage
At this time, we only offer shipping within the United States.
We are unable to process orders requiring delivery outside the United States.
Shipping Costs
- Orders with a total value below $268 are subject to a shipping fee of $8.99.
- Orders totaling $268 or more qualify for free standard shipping.
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Shipping Partners
To provide dependable delivery services, we work with trusted national and international carriers, including:
- USPS
- UPS
- FedEx
- DHL Express
The carrier selected for your shipment may vary depending on destination, package size, and operational requirements.
Order Tracking
Customers can track their orders through the "Track Your Order" page available on our website.
Simply enter the required order information to view the latest shipping status and delivery updates.
Tracking information may take several hours to become active after the shipping confirmation email has been sent.
Changing the Delivery Address
If you need to update your shipping address, please contact our customer service team within 24 hours of placing your order.
After this period, the order may already be in processing or transit, and we cannot guarantee that address modifications will be possible.
We recommend carefully reviewing all shipping information before submitting your order.
Delivery Issues
If your package is delayed, marked as delivered but not received, arrives damaged, or experiences any other shipping-related issue, please contact our customer support team as soon as possible.
We will work with the carrier to investigate the matter and assist you in finding an appropriate solution.
Customer Support
If you have any questions regarding shipping, delivery times, tracking information, or address changes, please contact our customer service team using the contact information provided on our website.
We are committed to providing timely assistance and ensuring a smooth delivery experience for every customer.
Customer Service Hotline:+1 (301) 577-1941
Email:customer@lutrivaneo.com
Address:6612 Magnolia Ter,Lanham,MD 20706,United States
Business Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)
Return and Exchange Policy
Order Cancellation Before Shipment
Customers may cancel an order at any time before it has been processed and shipped. Once a cancellation request is confirmed, a full refund will be issued to the original payment method. We encourage customers to contact our support team as soon as possible if they wish to cancel an order.
30-Day Return and Exchange Window
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, provided that the item meets the eligibility requirements outlined in this policy.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, contains a manufacturing defect, or differs from what was ordered, please contact us promptly after delivery. Depending on the situation, we may offer:
- A full refund
- A partial refund
- A replacement item
- An exchange for the correct item
Supporting photos and order details may be required to help us review the claim.
Eligibility Requirements for Returns
To qualify for a return or exchange, the following conditions must be met:
- The item must be unused and in new condition.
- The product must be free from stains, alterations, excessive wear, or customer-caused damage.
- All original accessories, manuals, warranty materials, and included components must be returned.
- Product labels, tags, and identification markings must remain attached and intact.
- Customers are encouraged to retain the original packaging whenever possible to ensure safe transportation during the return process. If the original packaging is unavailable, suitable protective packaging must be used.
How to Submit a Return or Exchange Request
Step 1: Contact Customer Support
To begin the process, please contact our customer service team by email or phone. Include the following information:
- Order number
- Product name
- Reason for the request
- Photos (if applicable)
Providing complete information helps us review requests more efficiently.
Step 2: Request Review
Our team will evaluate the request by verifying:
- Order and payment information
- Purchase date and eligibility period
- Product condition
- Reported damage, defects, or order discrepancies
Once the review is complete, we will notify you of the outcome.
Step 3: Return Authorization
If the request is approved, return instructions and the return address will be provided. Customers should:
- Package the item securely to prevent shipping damage.
- Include any requested return documentation.
- Use a trackable shipping service whenever possible.
A return label may be included with the original shipment. If the provided label is unavailable or unusable, please contact customer support for assistance before shipping the item back.
Inspection Upon Receipt
All returned merchandise is inspected upon arrival. Refunds or exchanges are processed only after the returned item has been received and verified to meet the return eligibility requirements.
Refund Processing
Approved refunds will be issued to the same payment method used for the original purchase.
Processing times may vary depending on the payment provider, but approved refunds are generally completed within 1–5 business days after the inspection process has been finalized.
Return Shipping Costs
Customer-Initiated Returns
If a return is requested for personal reasons, such as a change of preference, style, or purchasing decision, the customer is responsible for return shipping expenses. We recommend using a shipping service that provides tracking information and retaining proof of shipment.
Our Error or Product Defect
If the return is caused by our mistake, including shipping the wrong item, incorrect specifications, or a verified manufacturing defect, we will cover all reasonable return shipping costs. In these cases, customers may choose between a replacement, exchange, or full refund where applicable.
Non-Returnable Situations
Returns and exchanges may be denied if:
- The item has been used, altered, or damaged after delivery.
- Required accessories or components are missing.
- Product tags or identification labels have been removed.
- The item is returned in a condition that prevents resale.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact our customer support team. We are committed to providing fair, transparent, and efficient service to all customers.
Customer Service Hotline:+1 (301) 577-1941
Email:customer@lutrivaneo.com
Address:6612 Magnolia Ter,Lanham,MD 20706,United States
Business Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)
